Slides for instructors

The following PowerPoint slides were prepared for instructors teaching from the textbook Fundamentals of Service Systems, Springer.

• Chapter 1. Foundations
• Chapter 2. Electronic Services
• Chapter 3. Service Innovation
• Chapter 4. Service Design
• Chapter 5. Service Implementation
• Chapter 6. Service Analytics
• Chapter 7. Service Optimization
• Chapter 8. Service Economics
• Chapter 9. Service Cocreation
• Chapter 10, Outlook and Trends