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This web site is designed to help students to review the key concepts presented in the textbook Fundamental of Service Systems. To use this site, select a chapter in the menu. Some content (e.g., exercises and projects) requires to log on. If you are already registered, enter your e-mail address and password in the space provided (on the left-hand side of this screen) and click “Go.” If you have not registered with the site and wish to access password-protected content, click the “Sign me up as a student” link and enter the information requested.

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Textbook Outline

• Chapter 1. Foundations. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae.
• Chapter 2. Electronic Services. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto .
• Chapter 3. Service Innovation. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo.
• Chapter 4. Service Design. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo
• Chapter 5. Service Implementation. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo
• Chapter 6. Service Analytics. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo
• Chapter 7. Service Optimization. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo
• Chapter 8. Service Economics. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo
• Chapter 9. Service Cocreation. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo
• Chapter 10, Outlook and Trends. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo